Bob Jones Heating & Energy

Bob Jones receives a mixed picture across reviews. Positive reviews praise his promptness, communication, and ability to diagnose and fix issues quickly, including one notable case where he saved a customer from an unnecessary $4,900 system replacement. However, a serious 1-star review from 2022 describes a failed AC installation where the unit never worked, an unexplained $900 charge beyond the w... Read more

Bob Jones receives a mixed picture across reviews. Positive reviews praise his promptness, communication, and ability to diagnose and fix issues quickly, including one notable case where he saved a customer from an unnecessary $4,900 system replacement. However, a serious 1-star review from 2022 describes a failed AC installation where the unit never worked, an unexplained $900 charge beyond the warranty payment, and a complete refusal to take responsibility or issue a refund — directly impacting project completion and experience scores. The pricing dimension is pulled down by the alleged hidden charge, while the professionalism score reflects the tension between glowing accounts of honesty and the 2022 complaint of being unhelpful and unaccountable. With only 5 reviews spanning a decade, confidence in any dimension is limited and the score should be treated with caution. Read less