Benjamin Franklin Plumbing of Albany

This single review describes a catastrophic failure across nearly every dimension. The technician was described as unprofessional, messy, and required a return visit to finish basic work. Most critically, the core task — capping disconnected pipes — was never completed, resulting in hidden water damage that went undetected for approximately two years and ultimately caused over $30,000 in repai... Read more

This single review describes a catastrophic failure across nearly every dimension. The technician was described as unprofessional, messy, and required a return visit to finish basic work. Most critically, the core task — capping disconnected pipes — was never completed, resulting in hidden water damage that went undetected for approximately two years and ultimately caused over $30,000 in repair and mold remediation costs to a high-value kitchen renovation. The company subsequently refused to respond to repeated attempts at resolution via phone and mail, demonstrating a complete breakdown in accountability and follow-through. The reviewer also notes the company rebranded under a new name (Benjamin Franklin), which raises serious concerns about business integrity and consumer protection. Read less