B & B Plumbing and Heating

B&B Plumbing and Heating earns strong marks across all four dimensions, driven by a large volume of detailed, positive reviews praising punctuality, friendliness, and technical competence — particularly from technician Ryan and the HVAC crew of Adam and Matt. Professionalism scores well but is tempered by two credible negative reviews describing rude technicians and a dismissive management respo... Read more

B&B Plumbing and Heating earns strong marks across all four dimensions, driven by a large volume of detailed, positive reviews praising punctuality, friendliness, and technical competence — particularly from technician Ryan and the HVAC crew of Adam and Matt. Professionalism scores well but is tempered by two credible negative reviews describing rude technicians and a dismissive management response to a billing dispute. Project completion is similarly strong but is meaningfully penalized by a 2-star review of a malfunctioning Combi boiler that stumped technicians across multiple visits, a 1-star review alleging three failed attempts to complete a job and damage caused by their work, and a vague but emphatic 1-star review calling the experience 'a nightmare from start to finish.' Pricing is generally viewed favorably, with multiple reviewers noting fair or below-market quotes, though one reviewer felt they received poor value for a $600 pipe job. Experience scores are solid overall but are pulled down by older reviews citing incorrect installations and technicians struggling with instructions, which — while dated — represent genuine documented failures. Read less