Overview of Company Customer Sentiment Analysis in May
This contractor's review profile is deeply mixed and heavily skewed by age — the vast majority of reviews are from 2006–2014, with nothing in the past decade, making the score of limited practical reliability. Professionalism is the most contested dimension: two scathing 1-star reviews from 2014 describe chronic lateness, failure to return to finish work, and dismissive customer service, while... Read more
This contractor's review profile is deeply mixed and heavily skewed by age — the vast majority of reviews are from 2006–2014, with nothing in the past decade, making the score of limited practical reliability. Professionalism is the most contested dimension: two scathing 1-star reviews from 2014 describe chronic lateness, failure to return to finish work, and dismissive customer service, while several older reviews praise responsiveness and reliability. Pricing is a significant concern, with one reviewer explicitly calling a $408 charge for a 15-minute igniter swap 'criminal' and another noting emergency weekend surcharges, though two others found pricing fair or acceptable. Project completion is similarly split — one reviewer explicitly states the contractor took payment and never returned to finish the job, which is a serious red flag that heavily drags this dimension down despite other reviewers reporting satisfactory completed work. Experience scores modestly positive overall, with most reviewers who commented on workmanship finding it adequate to good, but no reviewer described exceptional technical skill. Read less