A & A Improvements Plumbing & Heating

The review set for A&A is dominated by severely negative accounts that paint a troubling picture across nearly every dimension. Professionalism is the most heavily evidenced dimension and scores extremely low: multiple reviewers describe the owner using customer property without permission, failing to return calls, leaving job sites in disarray, and attempting to have a customer sign off on incomp... Read more

The review set for A&A is dominated by severely negative accounts that paint a troubling picture across nearly every dimension. Professionalism is the most heavily evidenced dimension and scores extremely low: multiple reviewers describe the owner using customer property without permission, failing to return calls, leaving job sites in disarray, and attempting to have a customer sign off on incomplete work. Project completion is similarly poor, with documented instances of unresolved leaks, abandoned follow-up, a ceiling collapse caused by an unaddressed leak, and a clog that was left unresolved with no callback. Experience scores marginally higher only because one reviewer praised multi-year service and another noted patience in finding solutions, but these positives are directly contradicted by the owner's own admission of learning 'by trial and error' and a separate reviewer's account of misdiagnosis. Pricing raises a red flag due to one reviewer alleging checks were made out to 'cash' and a suggestion of tax evasion, which undermines any claim of transparent or trustworthy pricing. Read less