Waller’s Plumbing and Heating

Waller's Plumbing exhibits a deeply polarized performance pattern with severe structural problems. While early positive reviews (2011–2015) praised responsiveness and fair pricing, a consistent pattern of serious failures emerges: incomplete repairs requiring callbacks, dangerously defective work (carbon monoxide exposure, improperly seated toilets), grossly inflated billing ($1,700+ for failed ... Read more

Waller's Plumbing exhibits a deeply polarized performance pattern with severe structural problems. While early positive reviews (2011–2015) praised responsiveness and fair pricing, a consistent pattern of serious failures emerges: incomplete repairs requiring callbacks, dangerously defective work (carbon monoxide exposure, improperly seated toilets), grossly inflated billing ($1,700+ for failed repairs, $120/hour for simple fittings), and poor follow-up communication. Multiple customers report being overcharged, abandoned mid-project, or charged for diagnostic visits that missed obvious problems. The company's professionalism score is dragged down by unresponsiveness, lack of accountability, and documented instances of hanging up on customers. Project completion failures are pervasive—jobs left unfinished, problems recurring within days, and owner non-responsiveness to legitimate complaints. Read less