Topp Plumbing & Heating

Matt Topp's business shows a stark polarization in customer experience. Recent reviews (2023–2024) are uniformly positive, praising responsiveness, technical knowledge, and personable service. However, older reviews (2012–2021) reveal serious concerns: multiple customers report incorrect installations, poor communication, significant billing discrepancies, unprofessional conduct, and failure t... Read more

Matt Topp's business shows a stark polarization in customer experience. Recent reviews (2023–2024) are uniformly positive, praising responsiveness, technical knowledge, and personable service. However, older reviews (2012–2021) reveal serious concerns: multiple customers report incorrect installations, poor communication, significant billing discrepancies, unprofessional conduct, and failure to take ownership of mistakes. Professionalism scores are dragged down by documented communication failures, unresponsiveness, and unprofessional language in invoices. Pricing concerns emerge from three reviews citing unexpected charges and billing disputes. Project completion is mixed—some jobs are done well and quickly, but others required multiple service calls to correct errors. Experience shows competence in routine work but critical failures in complex installations. Read less