Santa Fe Express Plumbing & Drain

Santa Fe Express Plumbing shows strong technical expertise and reasonable pricing, but is significantly hampered by severe professionalism and reliability issues. While 31 reviews explicitly mention professionalism, the dimension scores only 62/100 due to numerous documented no-shows, poor communication, and lack of follow-through on callbacks. Project completion scores 65/100 across 28 mentions, ... Read more

Santa Fe Express Plumbing shows strong technical expertise and reasonable pricing, but is significantly hampered by severe professionalism and reliability issues. While 31 reviews explicitly mention professionalism, the dimension scores only 62/100 due to numerous documented no-shows, poor communication, and lack of follow-through on callbacks. Project completion scores 65/100 across 28 mentions, reflecting a pattern of incomplete work, missed appointments, and failure to honor commitments. Experience is the strongest dimension at 82/100 (18 mentions), with consistent praise for diagnostic skill and workmanship quality. Pricing receives 78.5/100 (12 mentions), with customers noting fair rates and honest estimates, though some disputes exist. The company demonstrates competence but unreliability that undermines customer trust. Read less