Cypress B Plumbing and Heating

Cypress B Plumbing shows a genuinely mixed picture across its review history. The majority of positive reviews praise Chris directly for responsiveness, technical knowledge, and fair pricing — with multiple reviewers noting he charged less than quoted when jobs were simpler than expected. However, two serious negative reviews significantly drag down the scores: one from 2024 describes a clear fa... Read more

Cypress B Plumbing shows a genuinely mixed picture across its review history. The majority of positive reviews praise Chris directly for responsiveness, technical knowledge, and fair pricing — with multiple reviewers noting he charged less than quoted when jobs were simpler than expected. However, two serious negative reviews significantly drag down the scores: one from 2024 describes a clear failure in upfront pricing disclosure that resulted in a surprise invoice nearly double what the customer anticipated, and one from 2018 alleges billing for a promised free estimate and subsequent harassment, including police involvement. Professionalism and pricing scores are notably penalized because these complaints are specific, credible, and describe policy-level failures rather than isolated incidents. Project completion and experience scores remain relatively stronger, as most reviewers who had work performed reported satisfactory outcomes. Read less