Rhoads Co

This single review paints a deeply negative picture across nearly every dimension evaluated. On professionalism, the receptionist interrupted the customer repeatedly, called her rude, and a promised callback from the service manager never materialized weeks later — indicating severe communication and follow-through failures. On project completion, the initial technician signed off on an HVAC uni... Read more

This single review paints a deeply negative picture across nearly every dimension evaluated. On professionalism, the receptionist interrupted the customer repeatedly, called her rude, and a promised callback from the service manager never materialized weeks later — indicating severe communication and follow-through failures. On project completion, the initial technician signed off on an HVAC unit that failed within hours of the customer taking possession, and subsequent visits only provided a temporary workaround rather than a real fix. On experience, the first technician failed to identify an obvious incompatibility between the old furnace and new compressor — a problem a technician from a different company identified readily — suggesting a significant lapse in technical assessment skill. Pricing was not mentioned in this review and therefore cannot be scored. Read less