Overview of Company Customer Sentiment Analysis in May
Every single review analyzed is a 1-star rating, painting an overwhelmingly negative picture of this contractor across all dimensions. Professionalism is catastrophically poor, with repeated no-call no-shows, unanswered phones, full voicemails, rude and condescending behavior from the owner (Daniel), and broken appointment commitments documented across multiple reviews spanning several years. Pric... Read more
Every single review analyzed is a 1-star rating, painting an overwhelmingly negative picture of this contractor across all dimensions. Professionalism is catastrophically poor, with repeated no-call no-shows, unanswered phones, full voicemails, rude and condescending behavior from the owner (Daniel), and broken appointment commitments documented across multiple reviews spanning several years. Pricing is a major red flag, with multiple reviewers explicitly citing hidden fees, refusal to provide itemized receipts, dramatic parts markups, and unclear daily penalty charges. Project completion is nearly nonexistent in positive terms — one reviewer waited 3 months for an AC fix, another had work abandoned mid-job after payment was collected, and multiple customers report paid-for work that was never completed. Workmanship quality, where mentioned, is described as dangerous — including a rigged AC installation that caused ceiling flooding and nails left behind — indicating serious deficiencies in technical skill and care. Read less