Polar Breeze Air Conditioning Heating & Refrigeration

Polar Breeze presents a deeply divided picture across 13 reviews spanning roughly a decade. Positive reviews praise Hector personally — describing him as kind, knowledgeable, prompt, and reasonably priced — but these are heavily counterbalanced by serious negative reviews alleging dishonesty, price gouging, abandoned work orders, missed appointments, and poor follow-through. Professionalism sc... Read more

Polar Breeze presents a deeply divided picture across 13 reviews spanning roughly a decade. Positive reviews praise Hector personally — describing him as kind, knowledgeable, prompt, and reasonably priced — but these are heavily counterbalanced by serious negative reviews alleging dishonesty, price gouging, abandoned work orders, missed appointments, and poor follow-through. Professionalism scores are dragged down significantly by one review describing a technician abandoning a job after multiple reschedules in 100-degree heat, another noting excessive phone use during service, and a pattern of missed appointments. Pricing is a major red flag, with multiple reviewers explicitly accusing the company of overcharging for parts and labor, charging for unverified work, and failing to provide estimates upfront. Project completion is similarly damaged by reviews citing unresolved issues, missed callbacks, and work that failed shortly after service. Experience scores are moderate — some reviewers confirm competent repairs, but others describe misdiagnosis and work that did not resolve the underlying problem. Read less