Baca Service Company

The overwhelming majority of reviews describe severe failures across every dimension. Professionalism is critically low: multiple reviewers document no-shows, ignored calls, rude office staff, threatening behavior, derogatory language toward customers, and a contractor who erased a customer's personal notes and left a nasty message. Project completion is the worst-performing dimension, with repeat... Read more

The overwhelming majority of reviews describe severe failures across every dimension. Professionalism is critically low: multiple reviewers document no-shows, ignored calls, rude office staff, threatening behavior, derogatory language toward customers, and a contractor who erased a customer's personal notes and left a nasty message. Project completion is the worst-performing dimension, with repeated accounts of abandoned work, open trenches left on moving day, jobs billed as complete that were not started, and a job still unfinished half a year later. Experience scores are also very poor, with documented instances of unlicensed workers causing damage, a water line left unconnected to the main supply, dirt and debris allowed into a home's entire plumbing system requiring full re-plumbing, and an AC unit that repeatedly failed to be fixed correctly. Pricing data is extremely limited — one reviewer paid $155 for work that was not performed, and another could not assess price due to context — yielding a low but uncertain score. The single positive review (5 stars, 2019) praises responsiveness and workmanship but is now over five years old and is vastly outweighed by five detailed, specific negative reviews spanning 2020–2023. Read less