R.A. Biel Plumbing & Heating

R.A. Biel presents a deeply mixed picture across all four dimensions. Professionalism scores moderately due to a large number of positive mentions of courteous, communicative technicians like Marcus, Keegan, and Randall, but is significantly dragged down by multiple explicit complaints of rude staff, a rude owner/manager, missed appointments without notification, and dismissive customer service. P... Read more

R.A. Biel presents a deeply mixed picture across all four dimensions. Professionalism scores moderately due to a large number of positive mentions of courteous, communicative technicians like Marcus, Keegan, and Randall, but is significantly dragged down by multiple explicit complaints of rude staff, a rude owner/manager, missed appointments without notification, and dismissive customer service. Project completion is the most damaging dimension: numerous reviews describe jobs left incomplete, problems recurring the same day or night after a technician declared the work done, repeated service calls that failed to resolve the original issue, and in one case a multi-month failure to restore AC. Pricing is the lowest-scoring dimension, with multiple reviewers explicitly calling out opaque billing, refusal to itemize invoices, hidden service fees, and charges perceived as grossly disproportionate to the work performed. Experience scores in the middle range — several technicians are praised as knowledgeable and skilled, but an equal number of reviews describe technicians who could not diagnose problems, were unwilling to access equipment, or lacked the qualifications to complete the job they were sent to do. Read less