Signature Heating, Cooling, & Plumbing

Signature Heating & Cooling exhibits severe and consistent deficiencies across all measured dimensions. Professionalism is critically undermined by chronic no-shows, missed appointments, poor communication, dishonesty, and unprofessional behavior including bullying and gaslighting of customers. Project completion is severely compromised by incomplete work, abandoned jobs, repeated callbacks, misse... Read more

Signature Heating & Cooling exhibits severe and consistent deficiencies across all measured dimensions. Professionalism is critically undermined by chronic no-shows, missed appointments, poor communication, dishonesty, and unprofessional behavior including bullying and gaslighting of customers. Project completion is severely compromised by incomplete work, abandoned jobs, repeated callbacks, missed deadlines, and failure to honor commitments. Pricing practices are deceptive, with overcharging, hidden fees, inflated quotes (often 2-3x competitors), and misleading discounts. While some technicians demonstrate competence and skill, this is inconsistently applied and overshadowed by systemic failures in accountability and follow-through. The company shows a pattern of lying to customers, blaming them for company errors, and refusing to rectify mistakes. Read less