Roadrunner Air Conditioning Heating & Plumbing

Roadrunner presents a deeply divided picture across its review history. A meaningful subset of positive reviews praise specific technicians — Gus, Jared, Eddie, Tim, John Lial, Scott, Ron, Derek — for punctuality, thoroughness, and technical skill, particularly on complex systems like radiant heat, boilers, and mini-splits. However, a substantial volume of negative reviews — many detailed an... Read more

Roadrunner presents a deeply divided picture across its review history. A meaningful subset of positive reviews praise specific technicians — Gus, Jared, Eddie, Tim, John Lial, Scott, Ron, Derek — for punctuality, thoroughness, and technical skill, particularly on complex systems like radiant heat, boilers, and mini-splits. However, a substantial volume of negative reviews — many detailed and credible — document repeated failures in scheduling reliability, no-shows without notification, rude office staff (specifically named employees Janelle and Linda), and pricing practices that multiple reviewers independently characterized as inflated or deceptive. The pricing dimension is particularly damaged by two independent, detailed accounts of dramatically overpriced quotes alongside a pattern of upselling unnecessary replacements. Project completion suffers significantly from documented instances of abandoned follow-through, unresolved callbacks, and at least one case where poor workmanship caused additional damage. The company's quality appears highly technician-dependent, with strong individual performers offset by systemic operational and customer service failures. Read less