Rick’s Heating & Plumbing

Rick's Heating and Plumbing has a large and loyal customer base that consistently praises individual technicians — particularly Jorge, Donavaughn, and Wes — for being punctual, courteous, knowledgeable, and thorough. Pricing is generally described as fair, transparent, and competitive, with multiple reviewers noting upfront quotes, no hidden fees, and even discounts for veterans and military. ... Read more

Rick's Heating and Plumbing has a large and loyal customer base that consistently praises individual technicians — particularly Jorge, Donavaughn, and Wes — for being punctual, courteous, knowledgeable, and thorough. Pricing is generally described as fair, transparent, and competitive, with multiple reviewers noting upfront quotes, no hidden fees, and even discounts for veterans and military. However, a significant and recurring pattern of serious complaints substantially drags down the scores across all dimensions: multiple reviewers across different years report being completely ignored after initial service, with unanswered calls, unreturned voicemails, and abandoned follow-through on warranty work, callbacks, and estimates. Project completion is the most penalized dimension, with documented cases of incomplete repairs requiring multiple return visits, a PRV installed backwards, a furnace cover left unattached, a water heater warranty ignored, and AC maintenance that was billed but not performed. The combination of genuinely excellent field technicians and a deeply unreliable follow-through and communication infrastructure creates a split profile that warrants a conservative overall score. Read less