“R & R Heating & Air-Conditioning “

R&R has a deeply mixed record across all four dimensions. Professionalism is the most frequently mentioned dimension and is sharply divided: multiple reviews praise specific technicians like Jesse and Chris as polite, responsive, and professional, while a nearly equal number of reviews describe rude, careless, and unprofessional behavior including employees swearing at customers, spending time on ... Read more

R&R has a deeply mixed record across all four dimensions. Professionalism is the most frequently mentioned dimension and is sharply divided: multiple reviews praise specific technicians like Jesse and Chris as polite, responsive, and professional, while a nearly equal number of reviews describe rude, careless, and unprofessional behavior including employees swearing at customers, spending time on phones, and failing to communicate. Pricing drew significant criticism, with multiple reviewers citing charges that exceeded estimates, opaque invoices with no itemized part costs, and billing for parts not installed — though a few reviews praised fair and transparent quotes. Project completion is a serious concern: several reviews describe jobs left unfinished, failed follow-through on callbacks, warranty disputes, and a new AC unit that failed within days with no timely remedy offered. Experience scores slightly higher due to several reviews praising quick diagnosis and effective repairs, but is undermined by at least two explicit accounts of technicians admitting they did not know what they were doing and a failed AC diagnosis requiring multiple visits. The overall picture is a contractor with capable individual technicians but systemic issues in accountability, follow-through, and billing transparency. Read less