Plumbing Express and Utility

The review set paints a predominantly negative picture of this contractor across nearly all dimensions. Professionalism is severely damaged by multiple accounts of ignored calls, full voicemails, unanswered texts, a customer service representative hanging up on clients, and threatening behavior toward a customer over an incomplete job — offset only slightly by two older reviews praising punctual... Read more

The review set paints a predominantly negative picture of this contractor across nearly all dimensions. Professionalism is severely damaged by multiple accounts of ignored calls, full voicemails, unanswered texts, a customer service representative hanging up on clients, and threatening behavior toward a customer over an incomplete job — offset only slightly by two older reviews praising punctuality and responsiveness. Pricing concerns are explicit and serious, with one customer charged more than double an initial estimate and another quoted $321 for a 20-minute job before negotiating down. Project completion is the most alarming dimension, with a detailed account of an abandoned new-build plumbing and septic project, unresolved installation failures, and weeks of non-response to a customer with a broken unit that was never replaced. Experience scores marginally higher due to one credible account of Stephan correctly diagnosing a PRV issue that another plumber missed three times, but this is heavily counterbalanced by reports of shoddy workmanship requiring other plumbers to fix mistakes and holes cut in finished drywall to locate errors. Read less