Overview of Company Customer Sentiment Analysis in May
The reviews for MRM Mechanical LLC paint an overwhelmingly negative picture across all four scored dimensions. Professionalism is critically low, with repeated accounts of no-shows, unanswered calls, ignored texts, broken promises, and dismissive or hostile communication from the owner. Project completion is nearly nonexistent as a positive trait — multiple reviewers describe jobs abandoned mid-... Read more
The reviews for MRM Mechanical LLC paint an overwhelmingly negative picture across all four scored dimensions. Professionalism is critically low, with repeated accounts of no-shows, unanswered calls, ignored texts, broken promises, and dismissive or hostile communication from the owner. Project completion is nearly nonexistent as a positive trait — multiple reviewers describe jobs abandoned mid-project, work taking months beyond quoted timelines, and the owner becoming unreachable after partial payment. Workmanship quality is severely deficient, with documented examples including improperly vented tankless heaters creating carbon monoxide hazards, a water heater installed sideways, a bathtub installed off-level, and tile work that collapsed. Pricing received a marginally higher score only because initial estimates were described as reasonable in one or two cases, but this was consistently used as a hook before the job deteriorated; hidden costs, unfinished work, and refusal to refund compound the pricing concerns. The single 5-star review is an outlier and shows signs of being inauthentic given the volume and consistency of negative experiences. Read less