Mr. Rooter Plumbing of Albuquerque

Professionalism is the strongest and most consistently praised dimension, with dozens of reviews citing friendly, courteous, and timely technicians — particularly Irin Martinez, Reyes Chavez, and Matt. Experience scores well too, with multiple reviewers noting accurate diagnoses, technical knowledge, and quality workmanship. However, project completion is meaningfully dragged down by several ser... Read more

Professionalism is the strongest and most consistently praised dimension, with dozens of reviews citing friendly, courteous, and timely technicians — particularly Irin Martinez, Reyes Chavez, and Matt. Experience scores well too, with multiple reviewers noting accurate diagnoses, technical knowledge, and quality workmanship. However, project completion is meaningfully dragged down by several serious negative reviews: one customer reported a technician left without completing a job and the company then refused to return, another reported a callback was never made despite a 24/7 promise, and a third reported a clogged drain call was never returned after two days. Pricing is a mixed picture — several reviews praise affordability and fair value, but two reviews explicitly describe feeling overcharged or misled with fake 'discount' framing, which suppresses that dimension's score. The WW Score of 79.2 reflects a contractor with genuinely strong field technicians but notable reliability and follow-through gaps at the company level. Read less