Kenco Plumbing & Heating

Kenco Plumbing exhibits significant and consistent problems across all dimensions, particularly in professionalism and project completion. While the business demonstrates some technical capability in parts sourcing and occasional quality workmanship, this is severely undermined by widespread complaints of rude, dismissive, and condescending customer interactions—especially toward female customer... Read more

Kenco Plumbing exhibits significant and consistent problems across all dimensions, particularly in professionalism and project completion. While the business demonstrates some technical capability in parts sourcing and occasional quality workmanship, this is severely undermined by widespread complaints of rude, dismissive, and condescending customer interactions—especially toward female customers. Multiple reviews document incomplete or defective plumbing work requiring customer callbacks and corrections, coupled with management's refusal to take responsibility or offer refunds. Pricing practices are frequently criticized as excessive and opaque, with customers reporting surprise bills and lack of transparent estimates. The few positive reviews (primarily from 2012-2019) praise parts availability and occasional good service, but recent and detailed negative reviews (2013-2021) paint a pattern of poor execution and hostile customer service that dominates the overall assessment. Read less