D & J Pipe Specialist

Professionalism is the most discussed dimension and shows a deeply split record: several reviews praise courteous, communicative staff and timely arrivals, while multiple detailed negative reviews describe poor communication, missed appointments, rescheduling failures, and one installer who became hostile and refused to complete a job. Project completion is similarly mixed — positive reviews des... Read more

Professionalism is the most discussed dimension and shows a deeply split record: several reviews praise courteous, communicative staff and timely arrivals, while multiple detailed negative reviews describe poor communication, missed appointments, rescheduling failures, and one installer who became hostile and refused to complete a job. Project completion is similarly mixed — positive reviews describe efficient, high-quality installs with follow-through (including a Saturday callback for a leak), but serious negative reviews document a failed water heater installation that did not pass inspection and remained unresolved for months, as well as multiple scheduling cancellations. Pricing drew explicit concern from two reviewers who described a $1,100 water softener quote as grossly overpriced compared to competitors, dragging that dimension down significantly. Experience scores moderately well based on positive mentions of knowledgeable staff and skilled workmanship, tempered by one review where an inspector was reportedly shocked by the quality of a licensed plumber's gas water heater installation. Read less