Caitco Drainworks

Caitco/DrainWorks presents a deeply mixed record across all four dimensions. Professionalism scores moderately due to consistent praise for punctuality, responsiveness, and courteous technicians in positive reviews, but is significantly dragged down by multiple credible accounts of the owner being unresponsive, dismissive, and rude, as well as unlicensed workers being sent on jobs. Pricing is the ... Read more

Caitco/DrainWorks presents a deeply mixed record across all four dimensions. Professionalism scores moderately due to consistent praise for punctuality, responsiveness, and courteous technicians in positive reviews, but is significantly dragged down by multiple credible accounts of the owner being unresponsive, dismissive, and rude, as well as unlicensed workers being sent on jobs. Pricing is the weakest dimension by far, with a large number of reviewers explicitly describing undisclosed hourly rates, surprise fuel charges, charges for estimates, and bills that far exceeded expectations — a pattern consistent across multiple years and multiple reviewers. Project completion is mixed: several reviews praise timely and complete work, but multiple reviews describe jobs left unfinished, recurring problems after service, parts broken and not replaced, and callbacks that failed to resolve the original issue. Experience scores modestly positive overall, with some genuine praise for diagnostic skill and problem-solving, but offset by serious incidents of botched repairs, a $10,000 boiler replacement that never fixed the heating system, and a bogus $10,000 sewer repair estimate that a second opinion deemed unwarranted. Read less