Brent’s Mechanical

This single review paints a concerning picture across multiple dimensions. The customer explicitly describes the technician's behavior as disrespectful and unprofessional, citing a failure to communicate a significantly higher final cost before beginning work — a serious breach of transparency and communication standards. Pricing received the lowest score, as the final bill was described as subs... Read more

This single review paints a concerning picture across multiple dimensions. The customer explicitly describes the technician's behavior as disrespectful and unprofessional, citing a failure to communicate a significantly higher final cost before beginning work — a serious breach of transparency and communication standards. Pricing received the lowest score, as the final bill was described as substantially exceeding the estimate without prior notice, and the customer's explicit request for a cost-effective solution was reportedly ignored. Project completion receives a moderate score only because the physical work was technically finished, though the lack of cost transparency before starting undermines the overall delivery. No information was provided about the quality of workmanship or technical skill, so experience cannot be scored. Read less