AMI Service and Repair

With only two reviews, the data is insufficient to produce a reliable WW Score, but the available evidence paints a sharply divided picture. The 5-star review praises punctuality, polite office staff, efficient technicians, and a successful same-day installation, suggesting strong performance when things go well. However, the 1-star review raises serious concerns: a technician allegedly failed to ... Read more

With only two reviews, the data is insufficient to produce a reliable WW Score, but the available evidence paints a sharply divided picture. The 5-star review praises punctuality, polite office staff, efficient technicians, and a successful same-day installation, suggesting strong performance when things go well. However, the 1-star review raises serious concerns: a technician allegedly failed to perform a basic diagnostic step (lighting the pilot light), submitted an inflated 20-hour labor quote to the home warranty company, refused to provide the quote in writing, and the company declined to refund the service fee after the misdiagnosis was exposed. On experience and project completion, the negative review is particularly damaging, as the core technical work was not completed correctly and a second contractor resolved the issue trivially. Professionalism scores are pulled in opposite directions by the two reviews, resulting in a conservative midpoint estimate. Read less