American Pumping Service

American Pumping Service has a deeply polarized review profile, with a cluster of serious 1-star complaints that describe dishonesty, incomplete work, property damage, and owner misconduct alongside a smaller set of positive reviews praising timeliness and helpfulness. Professionalism scores are dragged down significantly by multiple credible accounts of the owner (Otto) being unresponsive, decept... Read more

American Pumping Service has a deeply polarized review profile, with a cluster of serious 1-star complaints that describe dishonesty, incomplete work, property damage, and owner misconduct alongside a smaller set of positive reviews praising timeliness and helpfulness. Professionalism scores are dragged down significantly by multiple credible accounts of the owner (Otto) being unresponsive, deceptive, trespassing on customer property, and hanging up on customers — though a few reviewers praised individual crew members and phone staff. Project completion is severely impacted by multiple detailed accounts of unfinished work, a failed service contract, garage plumbing left unconnected, and alleged deliberate sabotage of a septic system. Pricing receives a middling score because one reviewer praised the emergency fee as reasonable and another confirmed the final bill matched the quote, but these positives are offset by allegations of fraudulent billing and unexpected charges. Experience scores low due to multiple accounts of misdiagnosis, improper system installation, and poor planning, though a few reviews from earlier years describe competent and thorough work. Read less