Academy

The review set is small (5 reviews) and spans nearly a decade, making trend analysis difficult. Professionalism is the most-mentioned dimension and is sharply divided: two reviews describe pleasant, professional interactions while two others describe serious failures including an alleged owner calling a customer a 'cheap customer,' refusing to provide his name, and technicians leaving without comp... Read more

The review set is small (5 reviews) and spans nearly a decade, making trend analysis difficult. Professionalism is the most-mentioned dimension and is sharply divided: two reviews describe pleasant, professional interactions while two others describe serious failures including an alleged owner calling a customer a 'cheap customer,' refusing to provide his name, and technicians leaving without completing work. Project completion is the weakest dimension, with the 1-star 2024 review detailing repeated failed repairs, an unresponsive emergency line, and a false invoice claim that the unit was working when it was not. Pricing signals are mixed — one reviewer praised fair and transparent quoting, another received a discount, but one was hit with an unexpected charge after being explicitly told there would be none. Experience scores modestly given one strong advisory visit with no upselling, offset by multiple failed repair attempts on a single water heater job. Read less