Abel Plumbing & Heating

Professionalism is the most heavily cited dimension and is severely damaged by repeated, specific complaints about the owner Melvin being rude, condescending, and dismissive — particularly toward women — across multiple independent reviews spanning several years. Pricing receives a very low score due to a detailed and credible account of a $2,000 estimate for work ultimately completed by a com... Read more

Professionalism is the most heavily cited dimension and is severely damaged by repeated, specific complaints about the owner Melvin being rude, condescending, and dismissive — particularly toward women — across multiple independent reviews spanning several years. Pricing receives a very low score due to a detailed and credible account of a $2,000 estimate for work ultimately completed by a competitor for $167.50, as well as a separate complaint about bullying tactics used to pressure a customer into expensive code upgrades. Project completion is mixed: several positive reviews describe same-day service and completed jobs, but are offset by a no-show appointment, an abandoned job, and a sloppy swamp cooler installation that required a second company to fix. Experience scores moderately, as technicians like Kerby and Matt received specific praise for skill and clear explanations, but the pattern of shoddy workmanship in negative reviews prevents a higher score. Read less