T.L.C. Plumbing Heating Cooling

TLC Mechanical demonstrates solid professionalism with punctual arrivals and courteous technicians mentioned across 38 reviews, though several instances of rudeness from ownership (particularly Matt Calloway) significantly lower this score. Project completion is reliable at 75.0, with most jobs finished satisfactorily, but callback issues and incomplete follow-through on minor tasks appear in mult... Read more

TLC Mechanical demonstrates solid professionalism with punctual arrivals and courteous technicians mentioned across 38 reviews, though several instances of rudeness from ownership (particularly Matt Calloway) significantly lower this score. Project completion is reliable at 75.0, with most jobs finished satisfactorily, but callback issues and incomplete follow-through on minor tasks appear in multiple reviews. Experience/workmanship is strong at 80.5, with technicians showing good technical knowledge and problem-solving ability. However, pricing is a critical weakness at 58.0—the most frequently cited complaint across 18 reviews, with customers consistently reporting charges 50-100% above market rates, unclear billing practices, and aggressive collection tactics including liens. The company shows inconsistent service quality and a troubling pattern of defensive responses to customer concerns. Read less