Bob Nelson Plumbing & Heating

Bob Nelson Plumbing has an overwhelmingly negative review profile across all four scored dimensions. Professionalism is severely damaged by multiple accounts of rude staff, a screaming office manager, unannounced arrivals, condescending technicians, and an owner who failed to return calls. Pricing is a major pain point, with multiple reviewers citing hidden charges, bait-and-switch quotes, billing... Read more

Bob Nelson Plumbing has an overwhelmingly negative review profile across all four scored dimensions. Professionalism is severely damaged by multiple accounts of rude staff, a screaming office manager, unannounced arrivals, condescending technicians, and an owner who failed to return calls. Pricing is a major pain point, with multiple reviewers citing hidden charges, bait-and-switch quotes, billing for time not worked, and charges for visits that were represented as free estimates. Project completion is critically low, with reviews describing months of unfinished work, incorrect installations, technicians leaving jobs due to missing parts, and problems created by the plumbers themselves that required other companies to fix. Experience scores marginally higher only because a small number of positive reviews exist, but the technical failures described — incorrect system installations, creating new leaks while fixing others, and removing shims that caused additional damage — significantly undermine confidence in workmanship quality. Read less