Princeton Air Conditioning

Princeton Air presents a deeply split profile: individual technicians — particularly Aaron, Will D., Eric M., Dominic, and others — are frequently praised for punctuality, courtesy, clear communication, and technical competence, driving professionalism and experience scores into positive territory. However, these strengths are significantly undermined by a persistent and serious pattern of pri... Read more

Princeton Air presents a deeply split profile: individual technicians — particularly Aaron, Will D., Eric M., Dominic, and others — are frequently praised for punctuality, courtesy, clear communication, and technical competence, driving professionalism and experience scores into positive territory. However, these strengths are significantly undermined by a persistent and serious pattern of pricing complaints, with multiple reviewers citing extreme markups on parts (e.g., $225 for a $15–30 capacitor, $800 for a $17 solenoid), undisclosed fees, and deceptive billing practices. Project completion is the most damaging dimension: numerous reviews describe failed installations, systems that never worked correctly, repeated no-shows, abandoned jobs, failed inspections, and a maintenance contract that the company demonstrably could not fulfill — including a customer left without AC for three weeks with no follow-up. The pricing score is among the lowest possible given the volume and severity of complaints, and the project completion score reflects a company that frequently fails to deliver on its core promise. The overall WW Score of 62.1 reflects a business with capable individual staff but systemic operational and integrity failures. Read less