American Leak Detection - South Jersey & Delaware

The two positive reviews (2024) highlight individual technicians — Brenden and Louis — as professional, communicative, and skilled, with Louis specifically praised for camera work and cleanup. However, the two negative reviews introduce serious concerns: one describes rude and deceptive customer service from a scheduler named Patty, excessive and opaque fees totaling $700 with no resolution on... Read more

The two positive reviews (2024) highlight individual technicians — Brenden and Louis — as professional, communicative, and skilled, with Louis specifically praised for camera work and cleanup. However, the two negative reviews introduce serious concerns: one describes rude and deceptive customer service from a scheduler named Patty, excessive and opaque fees totaling $700 with no resolution on a pool leak, and a claim that the company admitted they are 'not leak experts.' The second negative review describes a plumbing repair that was grossly overpriced, done incorrectly, and then not honored under warranty without additional payment. The mixed record across professionalism, pricing, and project completion pulls the overall score down significantly. The two older negative reviews, particularly the 2019 plumbing review, may reflect past practices, but the 2023 negative review is recent enough to carry meaningful weight. Read less