NJR Home Services

NJR Home Services presents a deeply bifurcated picture: individual field technicians frequently receive praise for professionalism, knowledge, and friendliness, but the company's operational and customer service infrastructure is the subject of overwhelming and consistent criticism. The single largest driver of low scores is project completion and responsiveness — dozens of reviews describe mult... Read more

NJR Home Services presents a deeply bifurcated picture: individual field technicians frequently receive praise for professionalism, knowledge, and friendliness, but the company's operational and customer service infrastructure is the subject of overwhelming and consistent criticism. The single largest driver of low scores is project completion and responsiveness — dozens of reviews describe multi-day to multi-week waits for emergency heat and AC repairs, no-shows, canceled appointments without notice, and failure to return calls, including in life-threatening cold weather situations. Pricing and contract practices are a major source of negative sentiment, with numerous customers reporting unauthorized contract enrollment, inherited contracts billed without consent, hidden cancellation fees, and pricing described as significantly above market. While technician-level experience scores modestly positive, several reviews describe botched installations, misdiagnoses, and repeated failed repair attempts that drag the experience score down considerably. The overall WW Score of 42.1 reflects a company whose front-line workers perform adequately but whose systemic service delivery, responsiveness, and billing practices represent serious and well-documented failures. Read less