Mueller Plumbing

The most dominant signal across these reviews is severe and repeated unprofessional conduct by the owner, including documented instances of threatening and abusive text messages to customers, racially insensitive behavior, and outright refusal to honor professional norms — this catastrophically drags the professionalism score down despite a handful of positive reviews praising individual technic... Read more

The most dominant signal across these reviews is severe and repeated unprofessional conduct by the owner, including documented instances of threatening and abusive text messages to customers, racially insensitive behavior, and outright refusal to honor professional norms — this catastrophically drags the professionalism score down despite a handful of positive reviews praising individual technicians as courteous and responsive. Pricing is a concern as well, with one review describing a $1,370 quote for a single-stage system misrepresented as two-stage, a $5,000 alternative offered when challenged, and a general lack of pricing transparency. Project completion is mixed: some jobs were completed satisfactorily and one callback was honored without charge, but one review documents property damage (ruined countertop) with the owner refusing to pay and defying a small claims judgment. Experience scores are similarly split, with field technicians receiving some praise for knowledge while the owner was criticized for pushing unnecessary replacements and a technician was reportedly let go due to poor workmanship. Read less