WaterHeatersNJ

Water Heaters NJ exhibits a deeply polarized performance profile with significant quality and service inconsistencies. While the company demonstrates strong responsiveness and competitive pricing on initial contact, professionalism scores are severely compromised by repeated complaints about crew behavior, mask refusal during COVID, rude and dismissive owner interactions, and unprofessional conduc... Read more

Water Heaters NJ exhibits a deeply polarized performance profile with significant quality and service inconsistencies. While the company demonstrates strong responsiveness and competitive pricing on initial contact, professionalism scores are severely compromised by repeated complaints about crew behavior, mask refusal during COVID, rude and dismissive owner interactions, and unprofessional conduct. Project completion is undermined by installation defects (reversed pipes, improper venting, missing code compliance), failure to honor warranty commitments, and poor follow-up on callbacks. Technical experience is mixed—some installations are executed cleanly and efficiently, but numerous reviews document improper installations that fail inspection, require costly corrections, and suggest inadequate technician training. The company's owner (Steve/Stephen) is consistently described as defensive, condescending, and unwilling to take responsibility for errors. Read less