Ultimate Drain Cleaning and Service

Ultimate Drain & Cleaning receives a critically low WW Score of 28.4, driven by severe and consistent failures across all dimensions. Project completion is the most damaging factor, with 18 reviews documenting incomplete work, abandoned jobs, multiple failed visits, and property damage. Professionalism is severely compromised by chronic unresponsiveness, missed appointments, rude staff, and lack o... Read more

Ultimate Drain & Cleaning receives a critically low WW Score of 28.4, driven by severe and consistent failures across all dimensions. Project completion is the most damaging factor, with 18 reviews documenting incomplete work, abandoned jobs, multiple failed visits, and property damage. Professionalism is severely compromised by chronic unresponsiveness, missed appointments, rude staff, and lack of communication—16 reviews explicitly cite these failures. Pricing concerns appear in 8 reviews, with customers reporting inflated estimates, undisclosed fees, and pressure tactics. While a small subset of reviews (3–4) praise individual technicians like Enzo and Jonathan for skill and courtesy, these positive outliers are overwhelmed by systemic organizational dysfunction. The company appears to rely on captive customer bases (American Water insurance contracts) and shows little accountability for poor outcomes. Read less