Genuine Plumbing & Heating

Genuine Plumbing exhibits a deeply problematic business model centered on predatory pricing practices and billing fraud. While individual technicians demonstrate technical competence and professional demeanor (evidenced by 5-star reviews praising workmanship and politeness), the company systematically overcharges customers through GPS-based hourly rounding, failure to stock basic parts, and threat... Read more

Genuine Plumbing exhibits a deeply problematic business model centered on predatory pricing practices and billing fraud. While individual technicians demonstrate technical competence and professional demeanor (evidenced by 5-star reviews praising workmanship and politeness), the company systematically overcharges customers through GPS-based hourly rounding, failure to stock basic parts, and threats of liens to coerce payment. Pricing is consistently cited as non-transparent, with customers reporting charges 2-3x higher than competitor estimates. Project completion suffers from incomplete diagnoses, unnecessary callbacks, and work left unfinished. The pattern of complaints spans from 2017-2024, indicating systemic rather than isolated issues. Read less