Burlew Mechanical

This contractor has a deeply mixed and largely concerning review profile. Professionalism is significantly dragged down by multiple explicit complaints about arrogant, confrontational, and disrespectful behavior from workers, though a handful of older reviews praise courteous technicians. Pricing is a major red flag, with multiple reviewers independently citing non-transparent flat rates, charges ... Read more

This contractor has a deeply mixed and largely concerning review profile. Professionalism is significantly dragged down by multiple explicit complaints about arrogant, confrontational, and disrespectful behavior from workers, though a handful of older reviews praise courteous technicians. Pricing is a major red flag, with multiple reviewers independently citing non-transparent flat rates, charges 260% above insurance allowances, and billing for warranted parts — no reviewer explicitly praised pricing as fair or reasonable. Project completion is the most damaging dimension: the most detailed review describes all three contracted jobs being completed substandard, causing additional property damage, and the company refusing to honor a callback on a Saturday — a clear failure of follow-through. Experience scores modestly above the other dimensions only because a few reviews note competent technicians, but this is offset by multiple jobs requiring repeat visits, misdiagnoses, and incomplete repairs. Read less