Overview of Company Customer Sentiment Analysis in May
With only two reviews — one vague and one highly detailed — this contractor's profile raises serious concerns. The detailed 2-star review describes significant project delays (a one-week job taking over a month), unresponsive communication, a damaging installation error (a cloth left in a sump pump causing three floods), inconsistent pricing (original quote of $2,000 ballooning through multipl... Read more
With only two reviews — one vague and one highly detailed — this contractor's profile raises serious concerns. The detailed 2-star review describes significant project delays (a one-week job taking over a month), unresponsive communication, a damaging installation error (a cloth left in a sump pump causing three floods), inconsistent pricing (original quote of $2,000 ballooning through multiple revisions to $3,225), and incomplete follow-through on closet doors. The 5-star review from 2018 is extremely brief and generic, offering no specific detail beyond a fence repair being done 'with great care.' Professionalism received a modest score only because the contractor and crew were described as personally nice, but responsiveness and follow-through were poor. All other dimensions are dragged down significantly by the documented failures in the detailed review. Read less