A-Absolute - Air Conditioning, Plumbing & Heating

This contractor's review profile is dominated by severe, detailed, and credible complaints across all four dimensions. Pricing is the most consistently cited failure, with dozens of reviewers describing quotes that were 2x to 10x higher than competitors, hidden fees, bait-and-switch estimates, and predatory targeting of elderly and vulnerable customers — including one documented case of an illeg... Read more

This contractor's review profile is dominated by severe, detailed, and credible complaints across all four dimensions. Pricing is the most consistently cited failure, with dozens of reviewers describing quotes that were 2x to 10x higher than competitors, hidden fees, bait-and-switch estimates, and predatory targeting of elderly and vulnerable customers — including one documented case of an illegal sump pump installation using a used part charged at nearly four times fair market value. Professionalism scores are dragged down by pervasive reports of no-shows, multi-hour and multi-day late arrivals, rude dispatchers, technicians who hung up on customers, and at least one report of a technician soliciting a bribed positive review on-site. Project completion is critically weak, with multiple reviewers describing unresolved problems after 3–9 visits, failed warranties, abandoned work, flooded properties post-repair, and jobs that made conditions worse. Experience scores reflect a pattern of misdiagnosis — multiple reviewers independently confirmed that technicians quoted thousands of dollars for full system replacements when the actual fix cost under $200 or was free — though a minority of positive reviews do describe genuinely skilled and knowledgeable technicians, preventing the score from reaching zero. Read less