Overview of Company Customer Sentiment Analysis in May
Both reviews describe severely negative experiences with Rescue Plumbing and HVAC. Professionalism was catastrophically poor across both reviews: one technician was rude, condescending, and denied causing property damage, while the other review describes a violent physical assault between two employees inside a customer's home, followed by manipulative and unprofessional communication from managem... Read more
Both reviews describe severely negative experiences with Rescue Plumbing and HVAC. Professionalism was catastrophically poor across both reviews: one technician was rude, condescending, and denied causing property damage, while the other review describes a violent physical assault between two employees inside a customer's home, followed by manipulative and unprofessional communication from management. Project completion was deeply problematic in both cases — one customer was left with an unrepaired hole in their drywall and an open roof, while the other endured 2 weeks and 6 visits to complete a water heater replacement, during which additional systems were broken. Pricing was flagged as unfair and non-transparent in both reviews, with one customer told no cost-effective alternatives existed and later offered only a 5% discount after extensive damage, and the other receiving a surprise $16K follow-up quote. Workmanship quality was poor, with the second review explicitly noting improper installation, broken radiant heat pump, leaking pipes, and a second plumber confirming multiple errors made by the first. Read less