MacKenzie Plumbing

Mackenzie Plumbing demonstrates strong technical expertise and generally professional service delivery, with multiple reviews praising quick response times, knowledgeable staff, and quality workmanship. However, the score is significantly impacted by serious follow-through failures: two separate instances where promised callback work (faucet replacement, communication after emergency service) was ... Read more

Mackenzie Plumbing demonstrates strong technical expertise and generally professional service delivery, with multiple reviews praising quick response times, knowledgeable staff, and quality workmanship. However, the score is significantly impacted by serious follow-through failures: two separate instances where promised callback work (faucet replacement, communication after emergency service) was never completed, resulting in customer disputes and credit card chargebacks. Pricing transparency issues are also evident, with one customer charged an unexpected $500 after service completion. While recent reviews (2023-2024) show improved performance, the pattern of incomplete commitments and communication breakdowns creates material trust concerns. Read less