Black Dog Plumbing, Heating & AC

Black Dog Plumbing presents a deeply mixed picture across all four dimensions. On the positive side, multiple reviewers praise prompt responsiveness, friendly technicians, and successful job completions — particularly in emergency situations. However, serious negative reviews significantly drag down every dimension: there are credible accounts of no-shows without explanation, ignored callbacks, ... Read more

Black Dog Plumbing presents a deeply mixed picture across all four dimensions. On the positive side, multiple reviewers praise prompt responsiveness, friendly technicians, and successful job completions — particularly in emergency situations. However, serious negative reviews significantly drag down every dimension: there are credible accounts of no-shows without explanation, ignored callbacks, a warranty being dishonored, work failing code inspection, and a disputed cash-only estimate that contradicted the company's advertised free estimate policy. The negative reviews are specific, detailed, and span multiple years, lending them credibility. The result is a contractor with a loyal base of satisfied customers but a meaningful pattern of serious failures that cannot be dismissed. Read less