First Choice Plumbing Heating and Air Conditioning

1st Choice Plumbing shows significant inconsistency across all dimensions. While the company demonstrates strong responsiveness and punctuality in many cases (multiple same-day or rapid arrivals), professionalism is undermined by numerous reports of no-shows, rude staff, and poor communication. Pricing practices are highly controversial, with customers reporting unexpected charges, misdiagnoses le... Read more

1st Choice Plumbing shows significant inconsistency across all dimensions. While the company demonstrates strong responsiveness and punctuality in many cases (multiple same-day or rapid arrivals), professionalism is undermined by numerous reports of no-shows, rude staff, and poor communication. Pricing practices are highly controversial, with customers reporting unexpected charges, misdiagnoses leading to unnecessary work, and alleged price-gouging. Project completion is compromised by incomplete work, follow-up failures, and quality issues that resurface within weeks. Technical experience varies widely—some technicians are praised as knowledgeable and thorough, while others are criticized for wrong diagnoses, improper procedures, and damage caused during repairs. The company's track record on major projects (sewer line work, heating systems) shows particularly poor outcomes with lasting consequences for customers. Read less