Kook & Son

Kook & Son exhibits a deeply polarized review pattern with exceptional technical expertise undermined by severe pricing and billing practice concerns. While 3 reviews (2009-2017) praise their knowledge, responsiveness, and warranty support, the overwhelming majority of reviews (15 of 24) document aggressive billing practices including undisclosed travel time charges, inflated labor rates, diagnost... Read more

Kook & Son exhibits a deeply polarized review pattern with exceptional technical expertise undermined by severe pricing and billing practice concerns. While 3 reviews (2009-2017) praise their knowledge, responsiveness, and warranty support, the overwhelming majority of reviews (15 of 24) document aggressive billing practices including undisclosed travel time charges, inflated labor rates, diagnostic fees, and work performed without explicit authorization. Professionalism scores are dragged down by poor communication, missed appointments, and dismissive responses to pricing complaints. Project completion is mixed—some jobs are finished well, but others leave customers with new problems or incomplete diagnostics. The company's technical competence is genuine but cannot overcome systematic customer exploitation through billing. Read less