Rich’s Plumbing & Heating Services

Rich's Plumbing has a deeply mixed record across all four dimensions. Professionalism is the most frequently mentioned dimension and is sharply divided: multiple reviews praise prompt response times and courteous technicians, while a nearly equal number describe no-shows, unreturned calls, rude office staff, and unprofessional managers. Project completion is a significant concern, with several rev... Read more

Rich's Plumbing has a deeply mixed record across all four dimensions. Professionalism is the most frequently mentioned dimension and is sharply divided: multiple reviews praise prompt response times and courteous technicians, while a nearly equal number describe no-shows, unreturned calls, rude office staff, and unprofessional managers. Project completion is a significant concern, with several reviews explicitly describing abandoned work, unresolved issues requiring callbacks, and jobs left incomplete — including a hole left in a chimney and a broken gas valve the company refused to repair. Pricing drew notable negative feedback, including refusal to honor advertised coupons, unexpected charges for estimates advertised as free, and double-billing for warranty work. On the positive side, a subset of reviews — particularly older long-term customers — describe skilled, knowledgeable technicians who resolved complex issues efficiently, but negative workmanship reviews citing sloppy work and misdiagnosis temper the experience score considerably. Read less