Rich’s Plumbing Heating & Air Conditioning

Rich's Plumbing has a deeply polarized review record spanning 2014–2024, with a significant volume of serious complaints dragging all four dimensions well below average. Professionalism is heavily penalized by repeated accounts of rude management, broken promises, poor communication, and in one case a customer feeling unsafe in her own home; positive mentions of courteous individual technicians ... Read more

Rich's Plumbing has a deeply polarized review record spanning 2014–2024, with a significant volume of serious complaints dragging all four dimensions well below average. Professionalism is heavily penalized by repeated accounts of rude management, broken promises, poor communication, and in one case a customer feeling unsafe in her own home; positive mentions of courteous individual technicians are consistently undermined by the behavior of office staff and ownership. Pricing is the weakest dimension, with numerous reviewers citing quotes two to three times higher than competitors, hidden fees added after the fact, charges for incomplete or failed work, and refusals to provide itemized invoices. Project completion suffers from multiple documented cases of work left unfinished, recurring problems not resolved under warranty, and at least one instance of a misdiagnosis that would have cost a customer $3,200 for an unnecessary repair. Experience scores marginally higher due to a subset of positive reviews praising specific technicians by name, but is offset by accounts of incorrect installations, snapped equipment left in vents, and a cartridge installed upside down. Read less