Overview of Company Customer Sentiment Analysis in May
Every single review is a 1-star complaint describing a contractor who takes deposits and disappears, refuses to return calls, and leaves work incomplete or done poorly. Multiple reviewers explicitly state that Jae Duncan (also operating as 'Drip Drip Plumbing' and 'Next Level') collected money upfront and never returned, which is the most severe possible failure in project completion. Professional... Read more
Every single review is a 1-star complaint describing a contractor who takes deposits and disappears, refuses to return calls, and leaves work incomplete or done poorly. Multiple reviewers explicitly state that Jae Duncan (also operating as 'Drip Drip Plumbing' and 'Next Level') collected money upfront and never returned, which is the most severe possible failure in project completion. Professionalism scores near zero due to consistent reports of ghosting clients, refusing to answer calls, and accepting only cash. Pricing received a marginally higher score only because the core complaint is fraudulent non-delivery rather than overcharging per se, though taking deposits without performing work is effectively theft. The experience dimension is scored very low based on one reviewer explicitly describing bad workmanship and a botched installation, though the sample for this dimension is small. Read less