Craig’s Plumbing and Heating

Craig's Plumbing and Heating presents a deeply mixed picture across all four dimensions. Professionalism scores are dragged down significantly by multiple reviews citing bad attitudes, refusal to return calls, and dismissive behavior, though a handful of positive reviews do praise friendly and responsive staff. Pricing is the weakest dimension, with numerous reviewers explicitly calling out overch... Read more

Craig's Plumbing and Heating presents a deeply mixed picture across all four dimensions. Professionalism scores are dragged down significantly by multiple reviews citing bad attitudes, refusal to return calls, and dismissive behavior, though a handful of positive reviews do praise friendly and responsive staff. Pricing is the weakest dimension, with numerous reviewers explicitly calling out overcharging, lack of transparency, and prices far above competitor quotes — including one reviewer who obtained independent professional opinions confirming gross overcharging. Project completion is also concerning, with at least two reviews describing work left incomplete or actively made worse after a service call, including a plumber allegedly leaving pipes disconnected and another allegedly creating a new problem to generate a callback. Experience scores reflect a similar split: some reviewers praised quick diagnosis and solid workmanship, while others described untrained technicians and poor-quality work. The volume of detailed, specific negative reviews across all dimensions significantly suppresses the overall WW Score. Read less